Cancellation and Refund Policy

1. Introduction

This Cancellation and Refund Policy explains how you can cancel your subscription to WowWrite ("Service", "we," "our," or "us") and the terms under which refunds may be issued. Please read this policy carefully before subscribing to our Service.

2. Subscription Cancellation

2.1 Cancellation Rights

You may cancel your subscription at any time. When you cancel:

• Your subscription will remain active until the end of your current billing period
• You will continue to have access to all paid features until your subscription expires
• Automatic renewals will be disabled
• You will not be charged for any future billing cycles

2.2 How to Cancel

To cancel your subscription, you can:

• Log in to your account and navigate to your subscription settings
• Click on "Cancel Subscription" or "Manage Subscription"
• Follow the on-screen instructions to confirm cancellation
• Alternatively, contact our support team at support@wowwrite.com to request cancellation

2.3 Cancellation Confirmation

Upon successful cancellation, you will receive a confirmation email. Please keep this email for your records. If you do not receive a confirmation email within 24 hours, please contact our support team.

3. Refund Policy

3.1 General Refund Terms

We offer refunds under the following circumstances:

• 7-Day Money-Back Guarantee: If you are not satisfied with our Service, you may request a full refund within 7 days of your initial subscription purchase, provided you have not exceeded 50% of your subscription usage limits
• Technical Issues: If you experience persistent technical issues that prevent you from using the Service and we are unable to resolve them within 14 days, you may be eligible for a prorated refund
• Duplicate Charges: If you are accidentally charged multiple times for the same subscription, we will issue a full refund for the duplicate charges
• Billing Errors: If there is an error in billing, we will issue a full refund for any incorrect charges

3.2 Refund Eligibility Requirements

To be eligible for a refund:

• You must submit your refund request within the specified time period
• You must provide a valid reason for the refund request
• For the 7-day money-back guarantee, you must not have used more than 50% of your subscription limits
• You must not have violated our Terms of Service

3.3 Non-Refundable Situations

Refunds will not be issued in the following situations:

• After the 7-day money-back guarantee period has expired
• If you have exceeded 50% of your subscription usage limits
• For partial subscription periods (you will retain access until the end of your billing period)
• If your subscription was cancelled due to a violation of our Terms of Service
• For subscriptions purchased through third-party vendors (subject to their refund policies)
• For unused subscription time (subscriptions are non-transferable and non-refundable after the guarantee period)

4. Refund Process

4.1 Requesting a Refund

To request a refund, please:

1. Contact our support team at support@wowwrite.com
2. Include your account email address and subscription details
3. Provide a clear reason for your refund request
4. Include any relevant documentation (screenshots, error messages, etc.) if applicable

4.2 Refund Processing Time

Once your refund request is approved:

• Refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method used for the purchase
• The time it takes for the refund to appear in your account depends on your payment provider (typically 3-5 business days for credit cards, 5-10 business days for PayPal)
• You will receive an email confirmation once the refund has been processed

4.3 Prorated Refunds

In exceptional circumstances where a prorated refund is granted, the refund amount will be calculated based on the unused portion of your subscription period. The calculation will be based on the number of days remaining in your billing cycle at the time of the refund approval.

5. Subscription Changes and Downgrades

5.1 Plan Changes

You may upgrade or downgrade your subscription plan at any time:

• Upgrades: When you upgrade, you will be charged immediately for the prorated difference, and your billing date will remain the same
• Downgrades: When you downgrade, the changes will take effect at the end of your current billing period. You will not receive a refund for the difference
• All plan changes can be made through your account settings

5.2 Billing Period Changes

You may switch between monthly and yearly billing. When switching from monthly to yearly billing, you will receive credit for the unused portion of your monthly subscription. When switching from yearly to monthly billing, the change will take effect at the end of your current yearly billing period.

6. Free Trial

If you are subscribed through a free trial:

• You can cancel your subscription at any time during the free trial period without being charged
• If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription
• Once converted to a paid subscription, our standard refund policy applies
• Free trials are available once per user per account

7. Disputed Charges

If you dispute a charge with your payment provider, please contact us first at support@wowwrite.com. We are committed to resolving any billing issues promptly and fairly. Filing a chargeback without first contacting us may result in the suspension or termination of your account.

8. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting to this page. We will notify you of any material changes by email or through a notice on our website. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Cancellation and Refund Policy, or if you need assistance with canceling your subscription or requesting a refund, please contact us:

• Email: support@wowwrite.com
• Support Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)
• Response Time: We aim to respond to all inquiries within 24-48 hours during business days